OUR MISSION

At UImproved Consultancy (www.uimproved.ca), Our mission is to transform businesses by placing the customer at the heart of every process. We believe that true business transformation occurs when customer journeys are perfectly aligned with operational efficiencies, creating a synergy that drives both customer satisfaction and business growth.

From reimagining your operating model to leveraging cutting-edge technologies, breaking down silos, enhancing cross-functional collaboration, and creating seamless end-to-end experiences that delight customers while boosting efficiency, UImproved will partner with you every step of the way.

Why Traditional Models To Support Organizations Going Through Exponential Change Fail

In today's rapidly evolving business landscape, organizations face unprecedented challenges as they navigate through exponential change and major economic or technological disruptions. Companies often find themselves grappling with operational inefficiencies and resource waste, which are exacerbated during periods of transformation. These hurdles not only impede growth but also hinder their ability to adapt swiftly to market shifts and customer demands. As businesses strive to remain competitive, the need for agile, customer-centric approaches to overcome these inefficiencies and successfully manage disruptive forces has become more critical than ever.

What We Do Differently

We aim to lead the way in identifying and addressing areas where traditional models fall short. Uimproved focuses on placing the customer at the heart of every process. Through these initiatives and strategic endeavours, U Improved Consultancy has grown as a trusted leader in business transformation and process improvement consulting. Whether the organization is in the midst of a major organizational overhaul or seeking to future-proof their business, we equip them with actionable strategies to turn customer-centricity into a catalyst for operational excellence and sustainable growth.

Here are our 3 main focusses:

1. Areas of development in organizations where exponential change is taking place and are impacting HR, PMO & Customer Experience departments that need the extra support.

2. Areas where Internal Stakeholders are struggling to support transition in roles and onboarding both candidates and customers effectively.

3. Areas where new transformation and disruption is taking place at organizations such as Agile or AI and teams must rapidly changing their work functions/roles to adapt.

According to Mckinsey & Company there are specific roles that are critical to support transformations:

CEO - In a transformation, the most important role for the CEO to play is that of a visionary who shows the organization the way by communicating a compelling change story and being a visible advocate for the changes taking place.

Senior leaders. Senior leaders most benefit a transformation when they act as mobilizers of both the message and the people in their organizations.

Human-resources leaders - Few survey respondents recognize heads of human resources as a critical player—apart from other senior leaders—in their transformations’ outcomes. But in companies with the most successful transformations, HR leaders are best at connecting the high-level transformation objectives with employees’ day-to-day work

Leaders of program-management offices (PMOs) or transformation offices. PMO leaders are most effective in a transformation when they act as problem solvers. They are also critical in disseminating transformation related knowledge and best practices across the organization.

Initiative leaders - The leaders of individual transformation initiatives need to be action owners. In the most successful transformations, these employees have clear ownership of their initiatives, work well with their peers leading other initiatives, and understand the significance of their specific work within the broader transformation effort.

Line managers. Because line managers work so closely with the front line—whose involvement and buy-in is so important to a transformation’s outcome—their most important role is that of motivator. They also are critical in motivating their teams to adopt the changes at hand.

Change agents - Change agents—that is, employees who dedicate significant time to working as facilitators or agents of the transformation—are most valuable to a transformation as role models for others throughout the organization.

What Do The Experts Say

Key Areas Dr. Sandra Weppler Has Supported Business Transformation

Dr. Sandra has developed a cutting-edge Business Transformation Operating Framework, complemented by two groundbreaking models: Elevate©️ and Shield©️. These proprietary innovations are revolutionizing how organizations navigate digital transformation, disruption, and exponential change, particularly in HR, PMO, Product, and Customer Experience domains. Learn how to build your business capabilities right from scratch by keeping the first things first and that is your "Customer" and their "Experience".

She also continues to address challenges faced by Internal Stakeholders, Departmental Managers, C-suite and Executive Leadership in facilitating smooth transitions in 5 Key Areas such as:

Digitization, Intelligent Process Automation, Business Process Outsourcing, Process Design & Data Driven Analytics

Her expertise has been instrumental in driving transformational success through 16 crucial strategies that scale solutions and achieve business objectives.

Led comprehensive organizational assessments to identify improvement opportunities
Designed and implemented end-to-end process optimization strategies
Developed and deployed scalable frameworks for continuous improvement
Spearheaded digital transformation initiatives across multiple departments
Conducted gap analyses to align business processes with strategic objectives
Implemented data-driven decision-making processes to enhance operational efficiency
Facilitated workshops to map current state processes and design future state solutions
Utilized lean methodologies to streamline operations and reduce waste
Developed KPIs and performance metrics to measure transformation success
Led cross-functional teams in implementing enterprise-wide change management programs
Conducted cost-benefit analyses to prioritize transformation initiatives
Implemented agile methodologies to increase organizational flexibility and responsiveness
Designed and executed customer journey mapping to improve service delivery
Leveraged advanced analytics to identify trends and predict future business needs
Collaborated with C-suite to align transformation efforts with overall business strategy
Developed and implemented risk mitigation strategies for major change initiatives

Liam Cope - Realtor, at Nu-Vista Realty

I have had the pleasure of working with Sandra over the years. She is always true to her word and has the right attitude to get the job done. Can’t wait to work together more in the future!

Blaze Sarkisian -
Senior Business Intelligence Manager at Visier

Sandra is a true professional. She is proactive about addressing risks and ensuring projects are hitting timeline and quality objectives. Stakeholders were appreciative of her approach to project communication and issue resolution. Sandra is a pleasure to work with.

Nicholas Knight - Senior Project Manager at Roche

Sandra WEPPLER is an outstanding project manager. Her organizational skills, leadership, and commitment to excellence consistently drive project success. Sandra effectively balances budgets, meets deadlines, and inspires her team. With her proactive approach and problem-solving abilities, she’s a valuable asset. I highly recommend her for any project management role.

Asim Baksh - Business & People Operations Manager at Marketcircle

Dr. Sandra was quick and determined to get up to speed, and went above and beyond to ensure she delivered excellence.

Testimonials

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Gerard D'Souza - Business Analyst Lead at Citi

Sandra is diligent and conscientious professional who is highly committed to her work. I have known Sandra as a Colleague from Dubai, U.A.E. She is a Subject Matter Expert in the field of training and development, understanding and implementing latest trends and technology to facilitate or project manage complex training programs with best ROI's for the company.

Lori-Ann Larmand - Research Liaison At Lakeridge Health

Dr. Sandra has exceptional coaching skills, blending expertise, and a genuine commitment to her clients. Her active listening skills create a trusting atmosphere where you can feel safe. She employs a range of tools and techniques tailored to individual needs, demonstrating her adaptability and depth of knowledge.

Page Abriel - Operations Transformation Lead at Manuife

I worked with Sandra early on in my career journey at Manulife. Sandra was involved in many projects where I was a SME for my area. Sandra is kind, inquisitive, thorough and knowledgeable. I enjoyed delivering on the end product but also working with her.

Doaa Darwish - Authorized Training Partner Global Head at Trainer's Box

When you work with Dr. Sandra, you will benefit from the indepth analysis she will provide you with, in terms of why and how your teams will would maximize their productivity and be motivated to create better results. She will go into the root causes of process and team dynamics to come up with long-lasting solutions to make people meet organizational goals.

What Sets Us Apart

Our new proprietary Business Transformation Next-Gen Operating Framework ©️ and 2 models that are "Customer-Centric", Elevate©️ and Shield©️ along with:

Cutting-edge Ai-driven analytics
Tailored solutions with personalized guidance for each unique business challenge
Expertise in diverse industries, such as Government, Insurance, Transportation and HR People Data Analytics.